To deactivate your phone or other device, you must contact your wireless service provider and clear any issues that are causing your device to remain active.
An ESN is an Electronic Serial Number. An ESN may be active for the following reasons:
The device still holds an “Active” account status with the carrier
The account associated with the device has an outstanding balance
The device has been reported as lost or stolen
Prior to our inspection, we will check to ensure that the ESN has been deactivated. If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. We will ask you contact your wireless service provider and clear any issues that are causing your item’s ESN to be active so that we can complete the evaluation process.
After this hold period expires, we will issue a revised value for your phone in “parts only” condition. You will have another 5 days to decide if you would like to Accept or Decline the revised offer.
Verizon phones can now be checked through their “Activate Phone or Device” page.
This resource will also provide the make and model of the phone which will confirm that you have an accurate quote for the device you are sending to us.
Once you have deactivated your device, let us know and we can continue with the inspection process.
Last Update: May 15, 2017